Project Overview
Sai Dental Clinic sought to modernize their patient experience by moving away from phone-based appointments to a fully digital self-service portal.
The Challenge
Front-desk staff were overwhelmed with phone calls for scheduling, rescheduling, and basic inquiries. The clinic needed an intuitive booking system that synced with the doctors' calendars in real-time.
The Solution
We designed and built a responsive web application featuring a self-serve appointment booking flow. The platform integrates with Google Calendar for doctor availability mapping and sends automated SMS reminders to patients, significantly reducing no-show rates.
Design Process & Execution
Our approach was to systematically dissect the complex constraints of the domain and restructure the architecture to prioritize ease-of-use. We underwent extensive wireframing and interactive prototyping before cementing the visual identity.
Key Results & Impact
90% reduction in phone call volume for bookings
Patient no-show rate decreased by 45%
Improved overall patient satisfaction scores